Delivery & delivery time
When do we send the order?
Our delivery promise to you - order from Monday to Friday until 3 pm and we will ship your order on the same day!
How long does delivery take?
You will receive your goods about 2-4 business days after ordering. The tracking process allows you to keep track the delivery of your goods.
Please note: When paying by bank transfer the delivery will be delayed by approximately 2-3 business days.
By which transport company will my order be delivered?
In the UK, we cooperate with our reliable partners DHL, UPS and Cargoline. We dispatch large devices by forwarding agency with telephone notification. After the order has left our logistics center, you will receive a confirmation of delivery by e-mail. The current status of your shipment can be tracked via your customer account. Your order will be delivered directly to your doorstep.
Can the delivery address be changed after delivery?
No, a change of the delivery schedule is unfortunately no longer possible after transfer to the delivery service provider.
Which day will my order be delivered on?
Your order will be delivered from Monday to Saturday with DHL and from Monday to Friday with UPS / Cargoline.
Can I specify the day and time of the delivery?
No, unfortunately, this is not possible. Our delivery service provider has no influence on the exact delivery period.
Where is my delivery?
The parcel service delivers your order to your doorstep.
Is transport insurance included in the cost of delivery and what is the extent of this?
Every order that leaves our logistics center has transport insurance. The costs are borne by us - you do not have to pay anything. The transport insurance covers all damage and loss up to you receiving the goods. In every case you will receive an undamaged package with the complete contents of the order. Should something be damaged, you will quickly receive a replacement.