Which transport company will deliver my order?
We ship with DHL, UPS and a Cargoline. After delivery from our logistics center, you will receive a confirmation of shipment by e-mail. You can check the current status of your shipment on your customer account.
A parcel service will then deliver your order directly to your doorstep.
Will I be liable for damaged packages or deliveries?
No, we as an online trading company are legally obligated to take back damaged goods or incomplete orders and to ensure a perfect replacement.
Do delivery costs include VAT?
All delivery costs include VAT.
How long is the delivery time?
The estimated delivery time for your order will be displayed at checkout. Delivery times vary depending on whether you’ve ordered a bulky or small item. The tracking process allows you to keep an eye on your goods and know where they’ve got to at that moment.
What are the delivery costs for mixed product baskets?
The delivery costs for mixed product baskets (bulky goods + small parts) are always calculated based on the bulky goods ordered. So, if you order a bike or an e-bike worth over £499 we will cover the delivery costs for the small parts you also order. The order value for bulky goods is always calculated independently of the small parts ordered.