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HOW CAN WE HELP YOU?

FREQUENTLY ASKED QUESTIONS

Where is my order?

You can check the status of your order in your customer account under the order details. If you ordered as a guest customer, you can check the status with the tracking number found in the shipping confirmation.


When will my return be refunded?

Please understand that the processing of your return can take up to 10 working days after reaching the warehouse. We appreciate your patience.


When will my complaint be processed?

We process complaints as part of a queue system. The current processing time can be up to three weeks. We ask for your understanding during this time.
You can find more questions & answers in our help pages.

WRITE TO US

Unfortunately, there are longer processing times at the moment. This is by no means up to our usual standards, but we are doing our best to process your request as quickly as possible.

If you leave your phone number in the contact form, our customer service will be able to contact you by phone in case of any questions and thus process your request faster.

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Please send us your request using the form or visit our FAQ section.
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