Contact Us

FREQUENTLY ASKED QUESTIONS

Where is my order?
You can check the status of your order in your customer account under the order details. If you ordered as a guest customer, you can check the status with the tracking number found in the shipping confirmation.

When will my return be refunded?
Please understand that the processing of your return can take up to 10 working days after reaching the warehouse. We appreciate your patience.

When will my complaint be processed?
We process complaints as part of a queue system. The current processing time can be up to three weeks. We ask for your understanding during this time.
You can find more questions & answers in our help pages.

SEND US A MESSAGE

Unfortunately, we are experiencing slightly longer processing times at the moment which is not up to our usual standards but we will do our best to process your request as quickly as possible.

Feel free to contact us via e-mail: service[at]addnature.co.uk or via the contact form below. Please note that we will share information about your order only to the e-mail address used to place it.

You may also be able to find an answer to your question in our frequently asked questions: FAQ

We kindly ask you to leave your phone number in the contact form so that our customer care team can contact you by phone in case of a complex situation and thus process your request faster.